Amit A Dcg
map-marker Mississauga, Ontario

Think Twice Before You Buy: Our Regretful Experience with Midhas Furniture

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If youre in the market for new furniture and considering Midhas in Mississauga, Id like to share our regrettable experience to help you make an informed decision.

When we met Mr. Maan, the store manager, he came across as very personable.

However, his affable nature didnt translate into helpful customer service when we actually needed it.

We were drawn in by the attractive prices and the digital images of furniture that weren't available for viewing in the store. Unfortunately, we werent informed that the quality of these items would be significantly lower than those on display.

Our troubles began with the first delivery. It was not only late, arriving at 10 PM, but also recklessthe delivery team nearly backed their truck into our landscape rocks. During the process, they asked for water several times, which seemed to be a diversion from the damage they causedby the next morning, we discovered a crack in our sidelight glass.

Midhas response? They denied responsibility and insisted on video proof, which we didnt have.

A month later, with the second sets arrival, we decided to record the delivery. The team protested, concerned about their privacy, even though we needed the footage for potential evidence, as requested by Midhas. Although they avoided any damage, the furnitures poor quality was undeniable.

It didnt match the value or the expectations set by the store. And to our dismay, we learned that Midhas enforces a strict no-return policy.

In light of these issueslate deliveries, potential property damage, subpar furniture quality, and an unaccommodating return policyI recommend considering other stores for your furniture needs.

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Loss:
$2000
Pros:
  • Tempting prices and personable staff
Cons:
  • Low quality
  • Horrible delivery and customer service

Preferred solution: Price reduction

User's recommendation: Shop elsewhere to avoid the potential for similar frustrations and disappointment.

Pramod Fvf
map-marker Mississauga, Ontario

Never ever trust

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Just wanted to let you all know never ever believe these guys Aaap tho apne hai aye tho sahi all *** slogan they try to get advance from you guys and trap you and later different stories every time just spend some extra money go to brick jysk or any store spend some extra money and have peace of mind
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Loss:
$1500
Cons:
  • Trap
Reason of review:
Bad quality

Preferred solution: Full refund

Anonymous
map-marker Jeddah, Makkah

Worst experience sales man (Maan Jene) talked very rude ‘non sense and unprofessionally what we ordered bed support box and they give incomplete , small size and different color

Just wanted to let you all know never ever believe these guys spend some extra money go to brick jysk Leon’s or any store spend some extra money and have peace of mind
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Anonymous
map-marker Jeddah, Makkah

Worst experience sales man (Maan Jene) talked very rude ‘non sense and unprofessionally what we ordered bed support box and they give incomplete , small size and different color

Just wanted to let you all know never ever believe these guys spend some extra money go to brick jysk Leon’s or any store spend some extra money and have peace of mind
View full review
Loss:
$400
Reason of review:
Poor customer service
Nasser Jrv
map-marker Bengaluru, Karnataka

Most unprofessional and very bad customer service

Midhas Furniture - Most unprofessional and very bad customer service
Midhas Furniture - Most unprofessional and very bad customer service - Image 2
Midhas Furniture - Most unprofessional and very bad customer service - Image 3
Midhas Furniture - Most unprofessional and very bad customer service - Image 4
Midhas Furniture - Most unprofessional and very bad customer service - Image 5
Midhas Furniture - Most unprofessional and very bad customer service - Image 6
I recently purchased furniture from Midha Furniture and had a very horrible experience. They first collect the money in full and then supply the material so that you are at their mercy. I have never seen such a bad customer service in my life. They supplied the furniture without any assembly instructions, the material was hopeless and assembling was a nightmare. When we failed to assemble it, we approached them for help. First they refused later they sent someone to fix it, who ended up doing a Shabby job at our expense. The bed keeps oscillating, and don’t know when it’s going to fall apart. It has been over a month in spite of several calls no one has responded. Please be aware of such business who treat customers very rudely. I’ll never do business with such unprofessional people.
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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Cinda Zsk

I literally had a bad experience, its a broad day light robbery. These people don’t have any ethics, in my case damaged sofa pieces were delivered after almost 4 months and then when we reported a complaint then it was a total NO care attitude and was told to wait till December to get new sofas, when I refused to wait for another 4 months and asked for the refund instead then they charged 80 dollar delivery charges, because they are holding on your money they basically take you for a ride.

His owner himself doesn’t have guts how he should be talking to customers.

I would never ever recommend anyone to visit them and be defrauded! They are dealing in cash without receipts too and it requires serious attention

Subi S Xbm
map-marker Mississauga, Ontario

Stay away from these Unprofessional, Fit for Nothing Store!

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Unprofessional, uncouth, illiterate sales staff who know nothing about their products. management seems unconcerned or not interested in solving issues. Stay away from this store. We bough a King bed and believed the suited booted male sales guy. He sends a 9 inch box spring and as a result we literally have to jump in order to climb onto the bed! When asked, the sales guy would not help and refuses to talk. This person should not be selling furniture! Ultimately and after several attempts and frustration, we ordered a 4 inch box spring at an extra cost of 100 dollars. They deliver the new one after a week and we had to help the delivery guy to bring the box spring upstairs and also to load the other one. Customer service sucks, sales staff suck and the management is useless.
View full review
Loss:
$250
Cons:
  • Sales staff
  • Resolving dispute
  • Customer service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Julie b Yjy
map-marker Mississauga, Ontario

Liars

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I spent 7700$ in that store. Was told delivery furniture would all be set up. All they wouldn’t take was boxes away. Delivery showed up at 9 pm at night , missing my footboard to my bed that I had to run to the store to get. Couch is missing 2 cushions and still now 3 weeks later and they keep lying to me on when they will arrive. When you call the lady just gives excuses and sales rep randy is always with a customer. Called from outside the store one afternoon and they all standing there while I’m talking on the phone and she is lying to me while standing h there. Would not advise anyone to shop at this store. Terri let customers service. Only car about cash deals.
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Anonymous
map-marker Toronto, Ontario

Disappointed with custumer services

I purchase coffee table with 2 side table.I change my mind to purches only coffee table. The store owner was rude to me he said that I can't do that . He took my deposit .I WILL NEVER BUY IN THE STORE ON ARGENTIA
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Dharvinder s
map-marker Toronto, Ontario

Midhas furniture is best for all type of home and office needs

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I bought furniture for my home.
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Reason of review:
Good quality
Roxie Fbr
map-marker Toronto, Ontario

Insulted, disrespected.

Worst customer service, bought a sofa set & coffee table. Don’t know about fair prices as we didn’t visited any other place (my fault) trusted then booked the above 2 things & wanted to buy a dinning table which we choose and told them that we will buy soon.

we didn’t like any display pieces of Coffee table but the sales representative showed us on monitor and we chose. After getting our stuff, we didn’t like the size of the table (looked too small) right I away I called & have been told that she will give me a call back but didn’t received any call that evening I called back at 8pm they said she left then again next morning I called they said she is busy ( I understand sales rep are busy but at least have the courtesy to call back your customer where you know we gonna buy a lot in future too) at last I got hold of her & explained her she started arguing how it’s my choice and all but I said We received yesterday evening & the stuff is still new we haven’t used and I don’t want any refund, I just want to exchange which she showed at the showroom (I didn’t like that one either but it was better than what I got, so I was kinda already compromising with my coffee table) but then some Mr.

took the phone and was so rude and blunt told me to buy a new one and put the one I received on Kijiji if I dislike it.

Such a worst customer service. And insulted their customer even after knowing that we have chosen the dinning table & will buy soon.

I think they don’t need customers and if they do need then have to learn etiquette and courtesy.

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Reason of review:
Poor customer service
7 comments
Guest

Such *****rds should be taught a lesson by complaining to appropriate authorities.

Guest

Tax evasion at its best

Guest

I totally totally agree with customer whose having issues with the customer service. What they show you on the internet is totally different when you get.

There is zero customer service.

They do not cooperate well when you call them. Do not recommend Midhas furniture.

Guest

Yes onces they get the money they dont care about there customers. I dont know how they are getting good Rating.

Ianna Pbw

Why do people mistake not getting their way as rude. It is so childish.

Guest
reply icon Replying to comment of Ianna Pbw

It’s easy to say if you are not at the other side of phone. Who experienced knows better. Rudeness is what & how things are said!!!

Ianna Pbw
reply icon Replying to comment of Guest-1576433

But it is obvious that this person is mistaking not getting what they want as rude.

View more comments (6)
Anonymous
map-marker Brampton, Ontario

Cheater and disrespectful

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I have been cheated by this furniture company by delivering a bed different than what was promised. They refused to take it back with rude and disrespectful behavior. The store manager is cheap and had very rude behavior towards customers. Never shop from this store.
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Reason of review:
Not as described/ advertised
Saba R Mhu
map-marker Brampton, Ontario

High prices

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I bought a coffee table set for $530 but asking price was $599...i paid $530 because they said if i pay by cash they won't t charge me tax..but after a week i found out that the same coffee table set was for $399 in another store.. Check the prices from other store before buying from this store ,also they dnt do price match.. Worst experience
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Reason of review:
Pricing issue
Marie Teb
map-marker Toronto, Ontario

Highly recommended

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She was very helpful, she made sure we were fully satisfied with what we bought. She even offered to have the set delived to our house. I highly recommend this store and will definetly come again.
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Reason of review:
Good customer service
honey s Grl
map-marker Brampton, Ontario

Excellent customer service and best rates.

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I was very pleased with their customer service. They had the best range of furniture, lots of different designs to choose from. I bought furniture for my living room, family room and master bedroom from them. My furniture was delivered on the scheduled delivery date. The delivery guys were properly trained. they did all the setup and installation and even removed my old furniture. i got an excellent deal, around 20 percent cheaper than any other store. Store environment was very friendly and they were able to ans all my queries. Their sales team is highly trained and nice. I highly recommend Midhas furniture in brampton!!!! HAD A PLEASANT EXPERIENCE!
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Reason of review:
Reliable warranty
jasmeen k Rop

Excellent service

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service was great...very good prices... I have been coming to this store for years...they were very honest in their services.....and offering a wide selection of mattresses and quality furniture for every room of the house... helpful staff to deliver and set up everything. very convenient would definitely recommend this service....
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Reason of review:
Good customer service
Irfan M Mss
map-marker Brampton, Ontario

Excellent Service

I ordered sectional sofas for my basement. At the time of delivery I realised that it was over the side of my L shape basement.

Certainly it was my mistake as I did not mention basement or any size at the time of placing the order. We parked the sofa's in the garage and the next day i went to the store and met Mr.

Pawan Midha. I was extremely happy the way he resolved the issue and did not let me feel for a second that it was my mistake.

Strongly recommended.

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Reason of review:
Good customer service
1 comment
Guest

Lucky you. I wish they could have resolved my problem like this too. But I have to deal with disrespect and contempt.

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